WhatsApp Broadcast
Launch powerful campaigns in just a few clicks using the UX First WhatsApp Broadcast Studio. The Broadcast Studio is a dedicated software platform, built by UX First and unique in the industry. Accessed via web browser, you can log in from any device and send campaigns, view reports and update the various knowledgebases used by your agents to answer customer queries. This places direct control of the customer experience in your hands, and when combined with the powerful reporting features available in the platform, you can update and optimise the customer experience in real-time based on user conversations. Using WhatsApp templates and WhatsApp Campaigns, this is a powerful tool which sends digital content to your subscribed users with the capability to autonomously answer comments and queries from users written in natural language. This technique allows users to respond in text from their smartphones directly to the agent, or even utilise the microphone feature to respond verbally as they prefer. Underpinned and enabled via your WhatsApp agent, this platform can be used for a wide variety of applications including:
Send high volume campaigns all around the world quickly and easily.
Digital Marketing with read rates of 65%+ (as compared to the industry average of just 12% for email).
Automated appointment reminders.
Welcoming new users to your service.
Prompting users to provide information or follow-up on an existing conversation.
The service includes:
Full customer onboarding support by UX First.
65%+ Read Rate.
Multimedia support allowing you to send videos and images directly to subscribers.
Powerful omni-channel campaign and conversation reporting included as standard.
Integrated CRM to recognise users as they engage with your agent.
Greet users by name and offer tailored content based on their profile.
Further possibilities via CRM integration.
Automatic handling of users who wish to Opt In or Opt out from receiving messages from your business.
PRICING
| Product | Setup | Monthly | Allowance | Overage |
|---|---|---|---|---|
| Single Agent | ||||
| WhatsApp Agent | £150 | £150 | – | – |
| WhatsApp Broadcast 500 | £150 | £150 | 500 | £0.30/msg |
| WhatsApp Broadcast 1000 | £150 | £225 | 1,000 | £0.23/msg |
| WhatsApp Broadcast 2000 | £150 | £300 | 2,000 | £0.17/msg |
| Web Agent | £300 | £150 | – | – |
| Agent Bundles | ||||
| WhatsApp Agent + Broadcast 500 | £300 | £225 | 500 | £0.30/msg |
| WhatsApp Agent + Broadcast 1000 | £300 | £225 | 1,000 | £0.23/msg |
| WhatsApp Agent + Broadcast 2000 | £300 | £225 | 2,000 | £0.17/msg |
| WhatsApp Agent + Web Agent | £450 | £225 | – | – |
| WhatsApp Agent + Broadcast 500 + Web | £650 | – | 500 | £0.30/msg |
| WhatsApp Agent + Broadcast 1000 + Web | £650 | – | 1,000 | £0.23/msg |
| WhatsApp Agent + Broadcast 2000 + Web | £650 | – | 2,000 | £0.17/msg |
| Bolt-Ons | ||||
| CRM Integration | £150 | £50 | – | – |
| AI Knowledgebase | £300 | £300 | – | – |
| Go Live Support | £350 | – | – | – |
| Managed Service | – | £65 | – | – |
Pricing Notes:
Prices shown are based on a minimum 12-month term.
Fair usage policy applies (see terms and conditions for details).
Advanced + Bespoke conversation flows are priced according to complexity and build time required.
Subscription invoiced monthly.Per Message pricing and monthly allowance is subject to variation without notice, based on market conditions and currency exchange rates.
