WhatsApp Knowledgebase
The WhatsApp FAQ & Knowledgebase agent is designed to use extensive or detailed information to answer customer queries. For example, if you have numerous documents or web pages containing detailed information about your products, services or profession, the agent will trawl these data sources and contextualise the information, allowing the agent to provide natural language responses to user queries. Users can ask questions in thier own words, and the agent responses can be a combination of text, images, videos and URLs. To achieve this outcome, we combine Generative AI to understand natural language user input, with preconfigured responses for specific questions which you anticipate. This allows you to tailor the response for important or nuanced queries where Generative AI might not be suitable, and enable the agent to speak the specific language of your industry, for example where your industry uses certain phrases, expressions and abbreviations which may not be understood by a generic Generative AI implementation. This technique can also be highly beneficial when you require the user to be offered specific information, or where you require a specific action to be triggered by the agent.
The service includes:
Interactive FAQ interface.
Automated responses for common queries.
Easy integration with your existing knowledgebase.
PRICING
| Product | Setup | Monthly | Allowance | Overage |
|---|---|---|---|---|
| Single Agent | ||||
| WhatsApp Agent | £150 | £150 | – | – |
| WhatsApp Broadcast 500 | £150 | £150 | 500 | £0.30/msg |
| WhatsApp Broadcast 1000 | £150 | £225 | 1,000 | £0.23/msg |
| WhatsApp Broadcast 2000 | £150 | £300 | 2,000 | £0.17/msg |
| Web Agent | £300 | £150 | – | – |
| Agent Bundles | ||||
| WhatsApp Agent + Broadcast 500 | £300 | £225 | 500 | £0.30/msg |
| WhatsApp Agent + Broadcast 1000 | £300 | £225 | 1,000 | £0.23/msg |
| WhatsApp Agent + Broadcast 2000 | £300 | £225 | 2,000 | £0.17/msg |
| WhatsApp Agent + Web Agent | £450 | £225 | – | – |
| WhatsApp Agent + Broadcast 500 + Web | £650 | – | 500 | £0.30/msg |
| WhatsApp Agent + Broadcast 1000 + Web | £650 | – | 1,000 | £0.23/msg |
| WhatsApp Agent + Broadcast 2000 + Web | £650 | – | 2,000 | £0.17/msg |
| Bolt-Ons | ||||
| CRM Integration | £150 | £50 | – | – |
| AI Knowledgebase | £300 | £300 | – | – |
| Go Live Support | £350 | – | – | – |
| Managed Service | – | £65 | – | – |
Pricing Notes:
Prices shown are based on a minimum 12-month term.
Fair usage policy applies (see terms and conditions for details).
Advanced + Bespoke conversation flows are priced according to complexity and build time required.
Subscription invoiced monthly.Per Message pricing and monthly allowance is subject to variation without notice, based on market conditions and currency exchange rates.
