Industry

AI for E-commerce

Turn browsers into buyers. AI agents that handle product discovery, order tracking, returns, and customer support — 24/7, across WhatsApp and your website.

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Use Cases

Everything your customers
ask — answered instantly

From "where is my order?" to complex product comparisons, AI handles it all without human intervention.

Product Discovery

Customers describe what they want in natural language and the AI recommends the right products — including upsells and bundles.

Order Tracking

Instant order status via WhatsApp or web chat. No logins, no phone queues. Customers just ask and get a real-time answer.

Returns & Exchanges

Guide customers through your returns policy, generate return labels, and process exchanges — without any agent involvement.

Post-Purchase Reviews

Automatically follow up via WhatsApp after delivery to collect reviews and feedback — boosting your social proof at scale.

Abandoned Cart Recovery

Re-engage shoppers who left without buying with personalised WhatsApp messages — including discount offers and urgency nudges.

24/7 Customer Support

Handle FAQs, sizing queries, stock availability, and complaints at any hour — escalating to a human only when truly needed.

Example Conversation

See it in action

A real example of how an AI agent handles a typical e-commerce enquiry via WhatsApp.

ShopBot AI
Hi, I ordered a blue hoodie last week. Where is it?
Hi Sarah! I can see your order #4821 for the Azure Blue Hoodie (L). It was dispatched on Monday and is currently out for delivery today with DPD. You should receive it by 6pm. 📦
Great! What if it doesn't fit?
No problem — you have 30 days to return or exchange. Just let me know and I can raise a free return label for you right now. Would you like to do that?
No it's fine, thanks!
Enjoy your hoodie! 😊 If you need anything else just message here.
Integrations

Connects to your
e-commerce stack

Native integrations with the platforms you already use.

Shopify
WooCommerce
Magento
BigCommerce

Ready to automate your e-commerce support?

Book a free discovery call and we'll show you exactly how AI can work for your store.