Industry

AI for Hospitality

For hotels, restaurants, and venues — AI that handles reservations, guest enquiries, upsells, and reviews around the clock, so your team can focus on delivering great experiences.

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Use Cases

Exceptional guest experiences
at every touchpoint

From first enquiry to post-stay review — AI keeps guests informed, delighted, and coming back.

Reservations & Bookings

Take table or room reservations via WhatsApp or your website — 24/7, with instant confirmation, reminders, and easy rescheduling.

Pre-Arrival Guest Services

Contact guests before arrival to upsell room upgrades, spa treatments, dining reservations, and early check-in — increasing revenue per stay.

Guest Enquiries

Answer questions about facilities, parking, menus, dietary requirements, check-in times, and local attractions — instantly, in any language.

In-Stay Messaging

Guests message via WhatsApp during their stay for room service, housekeeping requests, or recommendations — without waiting on hold or visiting reception.

Post-Stay Reviews

Automatically follow up after checkout via WhatsApp to collect TripAdvisor or Google reviews — while the experience is still fresh and sentiment is high.

Loyalty & Return Offers

Re-engage past guests with personalised WhatsApp offers — seasonal promotions, direct-book discounts, and anniversary reminders that drive repeat visits.

Example Conversation

Upselling while
you sleep

An AI pre-arrival message that increases revenue and delights the guest before they've even arrived.

HotelBot AI
Hi Emma! We're looking forward to welcoming you to The Grand on Friday. Your Superior Double room is confirmed for 2 nights. 🏨
We have a couple of extras available to make your stay even more special — would you like to add our Romantic Package (flowers, Champagne, late checkout) for just £45?
Ooh yes please, it's our anniversary!
How lovely! I've added the Romantic Package to your booking. I'll also make sure a card from the team is in your room. Is there anything else you'd like — a table at our restaurant on Friday evening?
That would be perfect, 7:30pm for 2?
Booked! See you Friday — have a wonderful anniversary. 🥂

Delight more guests. Earn more per stay.

Book a free demo and we'll show you how AI can transform your guest communications and increase revenue.