Your team lives in Teams. Your customers live on WhatsApp. Bridge them — one conversation seen across both apps, with round-trip messaging typically under three seconds.
Internal teams standardise on Microsoft Teams. Customers prefer WhatsApp. Every cross-platform request means someone manually copying messages between two apps — slow, error-prone, and invisible to the rest of the team.
Channel Bridge closes that gap. Staff stay in Teams. Customers stay on WhatsApp. Everyone sees the same conversation, in real time.
Channel Bridge sits between your Microsoft 365 tenant and a Vonage WhatsApp Business account, syncing messages bidirectionally so nothing falls through the cracks.
Team members post normally in a Teams group chat. No special syntax, no extra apps, no behaviour change required.
The message is picked up via Microsoft Graph (~1 second) and delivered to every subscribed WhatsApp recipient — with clear author attribution.
WhatsApp replies come back into the Teams chat and relay out to the other WhatsApp members — keeping everyone on the same page, wherever they are.
Anywhere a Teams-based coordinator needs to work with WhatsApp-based field workers, partners, or customers.
Venue staff, stewards, and vendors coordinate via WhatsApp with event managers in Teams — bidirectional broadcasts, status updates, and escalations in one stream.
Dispatchers plan in Teams; drivers and engineers receive instructions on WhatsApp. Photos and confirmations come back into the ops chat automatically.
Site foremen on WhatsApp report progress and blockers. The project team sees every update in Teams context — eliminating duplicate entry and missed messages.
Clients message a single WhatsApp number and reach your whole support team in Teams. Internal comments and escalations stay in Teams, hidden from the client.
Management posts announcements in Teams and reaches all staff instantly on WhatsApp — with a clear reply pathway for questions, not a one-way blast.
Facilitators manage from Teams while participants engage on WhatsApp — increasing engagement and reducing dropout with zero friction for the learner.
Channel Bridge comes with hands-on deployment support — not a self-serve sign-up form and a help article.
A named consultant owns your deployment from the first call through go-live and beyond. Screen-share setup sessions — not a documentation portal.
The integration runs inside your own Microsoft 365 and Vonage accounts. You control credentials and message history. Secrets are stored in AWS Secrets Manager, never exposed.
Your consultant monitors Microsoft and Meta policy changes and keeps your deployment compliant — preventing unexpected breakages and surprise billing.
Book a 30-minute exploratory meeting with a dedicated consultant. We'll demo the platform, map it to your use case, and give you a realistic timeline.